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  Click here to go to the first staff post in this thread.   Thread: How to setup a new device with your farm or recover your farm

  1.   Click here to go to the next staff post in this thread.   #1
    Nick[Supercell]'s Avatar
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    How to setup a new device with your farm or recover your farm

    Hey All!

    Did you or someone in your family get a new iOS (like iPad mini, iPhone 5 etc) or Android (like Nexus 7 etc) device and would like to continue to play Hay Day on it? Did you lose your farm somehow and are looking for a way to get it back?

    If you just said "Oh Yeah" then this guide is for you! This should help you transfer your game or recover your game if you lost it. Please make sure to read all steps thoroughly.

    FOR iOS DEVICES:

    STEP 1: CONNECT YOUR FARM TO GAME CENTER ON YOUR OLD DEVICE

    It is strongly suggested that you connect Hay Day to your Game Center account, not only just to add friends but also to make sure that you can play your farm on a new device as well. If you haven't created a Game Center account yet, please do so. It's very easy: just locate Game Center App on your device, login (or create an account) and then launch Hay Day. You will notice a small popup saying "Welcome back, YOURNICKAME" which means that you have successfully locked your farm to your Game Center account.

    This is important if you are going to get yourself a new device, since Hay Day locks itself to your Game Center account (and Facebook if you have connected to Facebook from the game).

    STEP 2: CONNECT TO GAME CENTER & APPLE ID ON YOUR NEW DEVICE

    1. When you set up your new device, please use the same Apple ID as you use for your old device (it will ask you to login when you start using the device)
    2. When the device has been set up, locate Game Center and login (unless you already are logged in)
    3. Install Hay Day from the App Store
    4. Launch Hay Day, and at some point you will see the following popups:


    This popup will appear if you are using Game Center. Tap on "YES, LOAD GAME"


    This popup may appear as well if you are also logged into Facebook. Again, tap on "YES, LOAD GAME"


    Next you will see this image which will ask you to confirm that you want to load your existing farm.


    Type CONFIRM (capital letters) and then tap on the green checkbox-button.

    You are done and you should be able to continue your farm on your new device.

    LOST FARM?

    If you lost your farm for some reason, there's a chance that you can restore it yourself, but it's not certain. Please try these steps:

    1. Delete Hay Day from your device
    2. Log out from Facebook and Game Center from your device
    3. Restart your device
    4. Login to your own Facebook account and/or Game Center account (which you used when you played your farm)
    5. Re-install Hay Day from App Store
    6. Launch Hay Day
    7. You should get the popup asking if you want to continue your "old" farm, and again tap on "YES, LOAD GAME"
    8. The next popup is the confirmation popup, and type CONFIRM (in capital letters), depending on your language settings

    If you need to transfer your farm from/to between iOS and Android devices, please refer to this guide: http://bit.ly/HayDaySwitch

    You should now be playing your farm! If this doesn't help, please use the in-game Report An Issue (Game Settings -> Help and Support) to contact our support. If you email them, please provide them with your lost farm's name, which level it is, your Facebook URL (example: http://www.facebook.com/IDNUMBERORNAME)

    FOR ANDROID DEVICES: (images coming soon)

    STEP 1: CONNECT YOUR FARM TO FACEBOOK OR GOOGLE+ ON YOUR OLD DEVICE

    It is strongly suggested that you connect Hay Day to your Facebook or Google+ account, not only just to add friends but also to make sure that you can play your farm on a new device as well.

    This is important if you are going to get yourself a new device, since Hay Day locks itself to your Facebook and/or Google+ account if you have connected to Facebook / Google+ from within the game.

    STEP 2: CONNECT TO FACEBOOK OR GOOGLE+ ON YOUR NEW DEVICE

    1. Setup the new device, and login to your existing Google+ account when/if prompted
    2. When the device has been set up, locate or download the Facebook app and login using same account as on your old device
    3. Install Hay Day from the Google Play Store
    4. Launch Hay Day, and at some point you will see the following:

    1) A popup may appear if you are logged into Facebook and/or Google+ asking if you want to load your old farm. Tap on "YES, LOAD GAME"
    2) Next you will see a popup which will ask you to confirm that you want to load your existing farm.
    3) Type CONFIRM (capital letters) and then tap on the green checkbox-button.
    4) Game will reboot and load your farm

    You are done and you should be able to continue your farm on your new device.

    Cheers,

    Nick
    Nick / Supercell (GC: slusse)
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
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    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  2. #2
    I've done this a 1000times but it still doesn't work. Support isn't answering my emails - do you have any other ideas what I can do???

  3. #3
    Trainee Xexeu's Avatar
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    You have to talk to the support staff work.

  4.   Click here to go to the next staff post in this thread.   #4
    Nick[Supercell]'s Avatar
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    Quote Originally Posted by herosheep View Post
    I've done this a 1000times but it still doesn't work. Support isn't answering my emails - do you have any other ideas what I can do???
    Hi!

    If the steps above don't work (I presume you have lost your farm?) you may need to wait for our support to reply to you. :/ The chances are that there's something acting up and thus you can't get back your farm. I'd love to help you out, but I don't have access to certain tools and your account.

    Cheers,

    Nick
    Nick / Supercell (GC: slusse)
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  5. #5
    Fresh Spawn
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    Reload new game

    Hi ok so my daughter was playing hayday on sons ipad, now she has a iPod and have loaded her game on to it no probs, but my son wants to start afresh on his ipad with a new game of hayday, have deleted game, sent up new Game Center I'd, new apple I'd everything and every time we keep reloading the hayday app it restores back my daughters game at lev 33 please advise as we have a unhappy son.

  6. #6
    Quote Originally Posted by Nozzette44 View Post
    Hi ok so my daughter was playing hayday on sons ipad, now she has a iPod and have loaded her game on to it no probs, but my son wants to start afresh on his ipad with a new game of hayday, have deleted game, sent up new Game Center I'd, new apple I'd everything and every time we keep reloading the hayday app it restores back my daughters game at lev 33 please advise as we have a unhappy son.
    in your ipad, go to settings. general settings, reset. then tap "erase all content and settings".
    WARNING: this will delete all the apps, all the information all the thing in your ipad. it will return to factory settings.

    then create a new apple id. download the game in appstore using it.
    log in to gc using new id.

    tap the game and enjoy.

  7. #7

    What about my diamonds?

    I've an hayday account on my ipad. My daughter started it, on my sons facebookaccount. I changed that into mine, but could not buy diamonds. Now i have a new hayday app on my iphone. Made a mistake, bought 500 diamonds before log in to game Center. If i close this farm, level 8, and start my farm level 44, do i loose all my diamonds?.

  8. #8
    Fresh Spawn
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    Restart game

    Quote Originally Posted by Ozan View Post
    in your ipad, go to settings. general settings, reset. then tap "erase all content and settings".
    WARNING: this will delete all the apps, all the information all the thing in your ipad. it will return to factory settings.

    then create a new apple id. download the game in appstore using it.
    log in to gc using new id.

    tap the game and enjoy.

    Thank this sounds great, however I can't clear the ipad as full of school apps for son at school, unless there is a way to back up so can be reloaded. Any help would be great

  9. #9
    Senior Member
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    Quote Originally Posted by Nozzette44 View Post
    Thank this sounds great, however I can't clear the ipad as full of school apps for son at school, unless there is a way to back up so can be reloaded. Any help would be great
    You can back up everything on it using iTunes. When you reset the iPad you can put the backup on and all your data will be saved.

  10.   This is the last staff post in this thread.   #10
    Nick[Supercell]'s Avatar
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    Quote Originally Posted by Mamtizzle View Post
    I've an hayday account on my ipad. My daughter started it, on my sons facebookaccount. I changed that into mine, but could not buy diamonds. Now i have a new hayday app on my iphone. Made a mistake, bought 500 diamonds before log in to game Center. If i close this farm, level 8, and start my farm level 44, do i loose all my diamonds?.
    In your case, please use the in-game Report An Issue to contact our support, or email them at: hayday.feedback@supercell.net so that they can look into it. Sorry for the inconvenience!

    Cheers,

    Nick
    Nick / Supercell (GC: slusse)
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

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