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  Click here to go to the first staff post in this thread.   Thread: Hay day not loading

  1. #1
    New Member
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    Oct 2012
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    Hay day not loading

    Hi,

    I'm on level 30 now playing from iphone 4S. All of a sudden I'm unable to load my game. And its being like that for 2 days already. It's just connecting but not loading the game...and it's not a server respond problem...cause everything else I use works fine..

    Anyone knows what's going on with it? I would appreciate any help.

    Best,

    Eva

  2. #2
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    Sep 2012
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    Unhappy

    I have the same problem with my daughters farm. It started yesterday.

  3.   Click here to go to the next staff post in this thread.   #3
    Nick[Supercell]'s Avatar
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    Aug 2012
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    Hi!

    Please try the following and see if it helps:

    1. Delete Hay Day from your device.
    2. Double tap on the home-button so that a row of icons (open apps) appear at the bottom.
    3. Tap and hold any of the icons until they all start to wiggle and get a red dot with a white stripe in the upper left corner.
    4. Tap on all red dots on all icons to quit the apps running in the background.
    5. Double tap on your home-button again.
    6. Reboot your device.
    7. Re-install Hay Day and try again.

    I hope this helps!! As long as you use the exactly same Facebook and/or Game Center accounts as you were using, it should all get back to normal!
    Nick / Supercell (GC: slusse)
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  4. #4
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    Oct 2012
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    1

    Your tip doesnt wotk

    Nick,

    Your tip didnt work.
    Keeps crashing.
    Given the posts I assume this is a generic bug. Would be nice if development gives it a priority ticket.
    People like the game, but it should work. If not, they go away.
    Thanks in advance for the help.

    Sam

    Quote Originally Posted by Nick[Supercell] View Post
    Hi!

    Please try the following and see if it helps:

    1. Delete Hay Day from your device.
    2. Double tap on the home-button so that a row of icons (open apps) appear at the bottom.
    3. Tap and hold any of the icons until they all start to wiggle and get a red dot with a white stripe in the upper left corner.
    4. Tap on all red dots on all icons to quit the apps running in the background.
    5. Double tap on your home-button again.
    6. Reboot your device.
    7. Re-install Hay Day and try again.

    I hope this helps!! As long as you use the exactly same Facebook and/or Game Center accounts as you were using, it should all get back to normal!

  5.   This is the last staff post in this thread.   #5
    Nick[Supercell]'s Avatar
    Join Date
    Aug 2012
    Location
    Helsinki / Finland
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    1,144
    The ones who have problem accessing the game - please let us know which device (and generation/model) and iOS you have installed. Thanks! We need to know such details to debug this issue.
    Nick / Supercell (GC: slusse)
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  6. #6

    Same issue

    Quote Originally Posted by Nick[Supercell] View Post
    The ones who have problem accessing the game - please let us know which device (and generation/model) and iOS you have installed. Thanks! We need to know such details to debug this issue.
    I just started having the same issue. The games indicates it is connecting but never does. I deleted the game, restarted my IPad 2 and still the same problem. Game Center ID is jcollert@gmail.com. And the name of the farm is Friendship Farm. I am running OS 6 but I have not had any upgrades since the OS upgrade and the game worked fine afterwards.

    Thanks for your help.
    Last edited by jcollert; October 9th, 2012 at 11:28 AM.

  7. #7

    Game wont load for me either

    I have posted somewhere else on this forum as well. However my problem continues.

    Last night I started having the same issue. The game worked well all day and evening until last night about 8pm or so. The games says it is connecting but never does. User name in game is liznmike. I am running OS 6 and there has been no updates to this game or another program since I started playing Hay Day. I have tried to delete the game, close all programs running in the background, reboot my phone, reinstall the game. Doesn't work. Has anyone else had any success?

    Thanks for your help.

  8. #8
    New Member
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    Oct 2012
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    I got the same problem. It has been running smooth until this morning.

    Iphone 4s, iOS 6.0 (10A403). 2,7 GB free memory.

  9. #9
    I am still having the same issue. I really enjoy the game and have been referring people to it but I won't now since I am unable to play the game. I am going to delete the app on my phone since it doesn't work anyways. When you have it fixed or can tell me what I can do to fix it on my phone, please email me at lizzy0921@facebook.com

    Thanks!
    Last edited by liznmike; October 12th, 2012 at 08:02 PM.

  10. #10
    does any one even read our posts?

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