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Thread: Can't Connect. Help? ("Connection Lost: Server Not Responding")

  1. #1
    Fresh Spawn
    Join Date
    Jan 2014
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    1

    Can't Connect. Help? ("Connection Lost: Server Not Responding")

    Hi all,

    Hay Day is stuck at the loading screen for me (with intermittent "Connection Lost: Server not responding" messages).

    I've tried re-installing Hay Day (multiple times).
    I've tried re-booting my iPad (multiple times).
    I've tried running the FB app and being logged into FB on a browser at the same time.
    I've tried turning on airplane mode, rebooting, and turning off airplane mode.
    I've tried logging into the Apple Game Center while loading Hay Day.

    No luck.

    I suspect my problem has to do with the fact that my modem/router died and I had to replace it.
    Every other program/app has no problem accessing the internet through my new modem/router ... but maybe (?) Hay Day saves the old router information in itself and is trying to connect to something not there any longer!?!

    Argh. I don't know.
    Any suggestions.

    thanks,
    -g

  2. #2
    Fresh Spawn
    Join Date
    May 2013
    Posts
    9

    can't connect

    same problem here with clash of clans I have posted on forum and emailed no support what so ever very frustrated. when it works it's great but I have problems constantly on my iPhone 4S. please help!!!!

  3. #3
    Tinkerbell's Avatar
    Join Date
    Oct 2012
    Location
    Chch, New Zealand
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    Quote Originally Posted by Bdbssb View Post
    same problem here with clash of clans I have posted on forum and emailed no support what so ever very frustrated. when it works it's great but I have problems constantly on my iPhone 4S. please help!!!!
    I'm assuming you've tried all these steps? http://forum.supercell.net/showthrea...ut-anything%21 (just replace 'Hay Day' with COC village')

    if this doesn't work, then emailing support is the correct thing to do. You should have received an automated reply with a ticket number, which will be followed up in a few days by a response.

    Thanx to Shiv for my fantastic sig!
    Clan: DREAM ON!

  4. #4
    Fresh Spawn
    Join Date
    May 2013
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    9
    No ticket tried email months ago nothing!!

  5. #5
    meonhoc's Avatar
    Join Date
    Jun 2013
    Location
    ....updating....
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    It happens to me when I switch from my home network to public network with many restriction. They block P2P sharing by blocking TCP port, including the ones used by Hay Day.

    Quote Originally Posted by twister View Post
    It uses standard HTTP/HTTPS (80/443) as well as TCP 5223 (Apple Push Notifications) and TCP 9339 (Both HD and CoC use this for the SC games).
    If you can configure your router (eventually contact your ISP) to allow traffic for those port, you can play Hay Day.

    For what its worth, I use a VPN connection to play Hay Day when I use public network.
    Looking for info? Try reading stickies first.. you never know what you can find in there
    Forum Posting Guide :: Forum FAQ :: Forum Rules :: Reporting :: Contact Game Support ::
    Game FAQ
    *Don't ask me....I only get axes....No Halloween deco*
    Look, there's a ghost... a bee... no, a dragon...wait, something is moving..... SKELETONS!!!

    Hay Day Level 90♩♬ | #BringCat2Clash TH8 Boggers United ~ TH9 Defenseless FTW

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