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Thread: Game cannot start

  1. #1
    New Member
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    Dec 2013
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    Game cannot start

    Hello,

    It has been working for a while, and we've even paid for the Special Offer 2, but now on startup, it just says "Unfortunately, Hay Day" has stopped, and that's it. We've tried clearing the cache, checking the apps listing in setup, and removed it, but it still will not start. The device is a Nexus 4 running 4.4.

    Would appreciate any assistance!

    Thanks.

  2. #2
    Cricks3's Avatar
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    I'm going to link you to some troubleshooting threads that may be of help to you in solving this.

    http://forum.supercell.net/showthrea...ay-Day-Android
    http://forum.supercell.net/showthrea...ide-Start-Here

    Also, have you downloaded the most recent Hay Day update?

    If repeating steps you've already taken and doing new ones still doesn't get your game working, please place an ingame Report Issue ticket by tapping on the cog icon in the upper left of your playing screen and follow the prompts.

    I do hope the troubleshooting threads get you back up and running.
    Last edited by Cricks3; December 7th, 2013 at 10:52 PM.
    GC: PhoenixAerie
    Level 62 Farm: In Memory of Tom
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    iPhone 5 iOS 6.1.4
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  3. #3
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    Dec 2013
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    Thanks for quick response

    Thanks Crick, for the quick response.

    However, the device does meet the minimum requirements, and I've already tried clearing out the apps list from the settings window quite a few times now.

    I would like to access the in game cog, but since the game will not launch, I cannot do so.

    Is there anything else to be done?

  4. #4
    Cricks3's Avatar
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    Yeah, not being able to get the game to launch would make it just a wee bit difficult to place a ticket from within the game.

    You can send an email explaining the problem here: http://www.supercell.net/contact or here: hayday.feedback@supercell.net. Make sure to supply details of your device. I hope they can get you back on track soon.
    Last edited by Cricks3; December 8th, 2013 at 01:24 AM. Reason: additonal info
    GC: PhoenixAerie
    Level 62 Farm: In Memory of Tom
    NH: Da Hood
    iPhone 5 iOS 6.1.4
    CST -6
    Honorary "Tech Bug Hound"

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